| Welcome to our Web Site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term 'Ryan Matthew Ltd', 'RM Direct Ltd' or “us” or “we” or “our” refers to RM Direct Ltd, the owner of this Web Site. The term “you” refers to the user or viewer of our Web Site. Acceptance of Agreement.
You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. Copyright.
The content, organisation, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties. Service Marks.
'ryanmatthew.co.uk' , 'rm-direct.co.uk', 'ryanmatthewdirect.co.uk', 'RM', 'Rider Technology' and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on the site may be trademarks of their respective owners. This agreement shall be construed and governed in all respects in accordance with the laws of England and Wales and any dispute or differences in relation to this agreement shall be subject to the exclusive jurisdiction of the English Courts.
Online Shopping terms of use
1-Delivery
* We use both DHL and Royal Mail
* We deliver to UK Mainland only. Other areas must e-mail us for a quote.
* DHL service will require a signature on delivery.
* DHL Track Services are not available to the public yet.
* Royal Mail service will be 1st Class service.
Delivery Time Scale
DHL Service - 3-4 Working Days
Royal Mail - up to 15 Days
2-Payments
Return Policy
We know that you will be pleased with your purchases from Ryan Matthew. However, there may be occasions when you will need to return items to us. Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within
7 working days . If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our staff we will return the item to you and you will be liable for the return carriage. Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facility for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated) - Return of non faulty goods
Please send an e-mail to enquiries@rm-direct.co.uk to arrange return. There will be a 15% restocking fee for goods that are not faulty. Need to return an item?
Please send an e-mail to enquiries@rm-direct.co.uk
Company Details.
RM Direct Ltd
Registered Office: Copnill Farm, Ashby Road, Tamworth, Staffs, B79 0BT
Registration No. : 6529734
Place of Registration: England
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