Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within
7 working days . If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.

Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse you reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our staff we will return the item to you and you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facility for your convenience which we recommend you use in order to correct the fault quickly. For business customers all warranty repairs after 28 days of receipt are referred directly to the manufacturer (unless otherwise stated) -

Return of non faulty goods
Please send an e-mail to enquiries@rm-direct.co.uk to arrange return. There will be a 15% restocking fee for goods that are not faulty.

Need to return an item?
Please send an e-mail to enquiries@rm-direct.co.uk